A few months ago I ran into a situation where my new MacBook Pro would no longer allow me to pull my mail from the shaw servers using Apple’s mail application. Turns out that this was a simple DNS issue.

Error reported was ‘The server “shawmail” cannot be contacted on port 110.’.

From a terminal window, typing ‘host shawmail’ yielded an unknown host error. This got me on the right track.

The shaw setup pages all tell you to use “shawmail” as the incoming/outgoing smtp server. This doesn’t seem to work in all cases. I changed the smtp servers to be “shawmail.cg.shawcable.net” and also set the server port to be 9590 and then had some success.

Hope it helps someone else out there!

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